Friendly Blog

Latest trends in health care and our thoughts on them.


Inside: How health care automation and e-visit technology identified $387 Million / year savings for Aetna

Cost reduction is one of the highest priorities in healthcare today. At Friendly we believe that our technology is uniquely positioned to reduce the costs of common, easily treated illnesses. This case study will demonstrate how our technology lowers costs for both patients and payers — all that while allowing caregivers to maintain and increase their income.

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Patient Satisfaction: Cure or Curse?

Making your patient happy has become a motto for many healthcare organizations in the past few years. HCAHPs (Hospital Consumer Assessment of Healthcare Providers and Systems) are reported publicly and directly influence most hospital executives’ bonuses. They are used to evaluate provider performance and even affect reimbursement.

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Telemedicine of the Future

Telemedicine is the fastest growing segment in health care. It makes up nearly one-fourth of the health IT market, which was valued at $15.6 billion in 2015 and is expected to increase to nearly $20 billion by 2019 with a compound annual growth rate of 4.8%.

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