Insurance Automation & Medical Data Summarization
Digitize your documents.
Modernize your world.
Friendly is an AI solutions company that offers automated and summarized digitization of the most challenging documents and language formats, including handwriting. Our platform focuses on underwriting and claims processing for the Life and Disability insurance markets, as well as supplemental benefits such as Medicare Advantage, but can be applied to other industries such as Legal and Financial Services.
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SOC 2 Certified
Friendly is SOC 2 certified, to earn your trust.
Security
Your systems and data are protected against unauthorized access and disclosure.
Availability
Your information and systems are available for their intended use.
Confidentality
Confidential information is kept confidential.
Processing
Integrity
Data processing is complete, valid, accurate, and timely.
Privacy
Consumer data protection and consumers are informed about the collection, use retention, and disposal of their data.
Full cycle automation for insurance
Friendly uses intelligent character recognition to digitize both structured and unstructured documents including tables, low-resolution and handwritten text with over 90% accuracy.
And we’re even better when it comes to the critical data that matters most to you.
For example, our average APS accuracy score is over 95%. That’s because our models are pre-trained on real medical data so we immediately produce highly accurate results, and improve even more as we absorb new cases and learn your unique document formats.
And if we’re not confident in a data point, we’ll flag it for live review
How it works
Dramatically accelerate Underwriting & Claims
Underwriting
Automatically & accurately capture your key data
Contact
Insurers lose business with the passage of time from initial point of contact. Friendly dramatically reduces underwriting risk assessment time, improves placement, and helps companies automate declinations to free up underwriter time.
Data
Our platform securely ingests and digitizes the application and other case documents from any source and format, then automatically extracts key information that would normally be manually located.
Summary
The extracted data is instantly routed to the underwriter in a concise, actionable summary. All excess “noise” is removed - the summary contains only the key information your underwriters need to complete their analysis.
Once a document has been converted to digital format, the real power of automation begins.
First, Friendly cleans the document by eliminating excess and duplicate data. Then, we apply natural language processing to extract, classify and summarize key information - indicative data, family and social history, health history, etc., providing a convenient, actionable report.
A case file with dozens or even hundreds of documents is now condensed to a few highly relevant pages.
Case Summarization
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Claim Adjudication
Of course we’d love to process your claims too, and our full service platform can do just that. Here’s how it works:
Key claim data is extracted from case documents and run through our adjudication engine.
We build a digital coverage booklet unique to each customer you serve, then cross-reference ingested data against the employer contract to determine benefit levels and route payment recommendations to the claims analyst for final approval.
The rise of supplemental insurance
The supplement benefits market is one of the fastest growing segments of insurance, largely due to expansion of Medicare Advantage plans, and the rapid growth is likely to continue in the future.
Unsustainable Expenses
Simultaneously, manual operations and excessive administrative and acquisition costs continue to impede Life and Health insurers financial performance, client experience and product creativity.
For example, statistics from the Council for Affordable Quality Healthcare reveal that manual transactions cost $5 more and take 7 minutes longer than transactions processed electronically. And McKinsey estimates that digital automation can reduce claim expenses by as much as 30%.
Automation equals Invigoration
Core workflows no longer need to be manual and expensive. By automating basic administrative processes and tedious repetitive tasks, you can infuse new energy into your organization by rededicating staff to essential business and high-touch customer service.
Strategic Insights
Friendly’s advanced AI and deep learning algorithms allow for more than just fast and accurate automated workflows - we also help our clients learn a thing or two about their business by gaining strategic insights from their most valuable commodity-data
Fraud Analysis
It’s well known that insurance fraud is a massive problem – abuse, waste, and error cost the industry tens of billions annually. And frustratingly, trying to fight back is labor-intensive and expensive. Friendly can help: we act fast to address this important concern, scanning every inch of case data and cross-referencing against multiple databases to immediately identify discrepancies and repeat offenders, recognize complex deception patterns, and flag suspicious activity for live review.
Competitive Benchmarking
Organizations seek to maximize their competitive advantage whenever possible, Friendly is providing new ways for leaders to understand where potentially hidden advantages may be found. For example: our new business automation service enables our partners to assess their quoting strength against their competition in near real time through DEC page analysis. Our ability to shine a light on historically dark data is a potential game-changer for companies trying to separate themselves from the pack.
Predictive Analytics
Another potential application of Friendly’s technology with major implications is in the realm of data analytics for probability and projection. For example: through extraction of medical documents during an initial claim submission and analyzing specific patterns of behavior or symptomology, we can help our carrier partners predict with a high degree of accuracy which short-term claims are likely to transition to long-term cases; this in turn can lead to higher confidence for financial planning and risk management.
We adapt to your document format
We instantly process structured, unstructured, and hand-written data, integrating it with your existing systems, meeting your extraction and detail requirements, to provide succinct, customizable, and actionable summary reports. All while supporting multiple languages.
