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Many people think AI is abstract. Magical. Secret. A black box where it's impossible to understand what steps were taken. I used to think this too. I was awe-struck at what was possible—and honestly, at times a bit scared.

In this episode of BWD In The Know, guest host Harry McNeill is joined by Michelle Young for a conversation that goes beyond risk to uncover the human side of actuarial work.

Discover how AI enhances human underwriting—boosting consistency, fairness, and returns without replacing expert judgment.

Claims expert Fionna Kossmann shares how AI reshaped her view of claims processing—unlocking surprising new ways of working.

AI is reshaping the insurance industry. Discover how two experts are navigating risk, ethics, and the future of underwriting.

Learn how AI-powered summarization tools are accelerating treaty decisions in reinsurance by turning lengthy documents into actionable insights.

With 40+ years in insurance, Kevin Glasgow reveals how AI is reshaping claims, fraud, and reinsurance across the life and health space.

Friendly founder Natasha Alexeeva shares what it takes to build AI for life insurance—from structuring messy data to navigating bias and regulation.

How do you build AI that meets insurance-grade standards? Natasha Alexeeva breaks it down—from deep learning roots to reinsurance reality.

What does it take to shift industry expectations?
The PPS case study reveals how Friendly is changing the game—with accurate data and real efficiency.

AEG improved document accuracy from 50% to over 82% in one month—unlocking scalable, smart automation.